Yesterday I received an email from a very irate young person.The person in question's parents, purchased a Stafford local saver from the Arriva website at the start of this years Autumn term. However, after using this pass twice daily since September, traveling from Gnosall to Stafford Train station, the Arriva bus driver has informed the person that their Stafford Saver was no longer valid and their parents will be forced to purchase a Midlands Saver costing £330 per year, or they will no longer be able to make the journey to and from college. This comes after the person and other students were refused to be let on to the 481 bus in Gnosall, without warning or the confirmation email that Arriva claims to have sent to all their customers. This refusal left them with a further half an hours or so wait in the freezing cold, for the next bus, which they were let on.
The people I have spoken to, have also not received this email that Arriva claim to have sent them. The information about the Student Savers has also been quickly removed from their website today but was still viewable yesterday.
I personally am disgusted with the way Arriva handled their customers and am sure this incident isn't just Isolated to Staffordshire.
Oli
It's Arriva, what'dya expect? Hope youu can do something about it though Oli :)
ReplyDeleteSame problem now with Arriva Student Bus Pass Eccleshall to Stafford. Was valid when purchased and used without trouble for weeks, however, now refused - seems Arriva has changed the conditions without pre-notice. Arriva in breech of contract?
ReplyDelete